Frequently Asked Questions
How do I start buying on Open Road Brands?
You must register for an account before purchasing on shop-orb.com. Once you are approved you will unlock wholesale prices for your purchases. An account representative remains available to you should you have any questions or concerns after you apply.
What are the registration requirements?
All registration requirements are listed under the “Sign Up” link in the top right corner of this page, and noted with an asterisk.
How do I get in contact with my representative?
Please contact sales support by submitting a case through the My Account section.
Can you send me a catalog?
What payment methods do you accept?
We currently accept Visa, Mastercard, Discover, and Amex credit cards. We are unable to accept other forms of payment at this time, but we are working on including alternative payment methods in the future.
The item I want is out of stock, what now?
We do our best to keep everything in stock. In the event a product you want is not available, you will see a red sign denoting the item is out of stock. You can sign up to be automatically notified through email when the item is back in stock from the items’ product page.
How do I report order discrepancies, damaged items, or submit a return?
Please Contact Us or submit a case through the My Account section to report any order issues and we will fix them straight away. Return tags/labels are at the discretion of your service representative. Please refer to our Terms and Conditions page for requirements related to reporting inaccurate shipments and damaged items.
Why is my promo code not working?
Available special pricing and discounts may already be applied to your account. If you have a separate discount code and it is not working, it may not meet the specific promotional requirements or have expired. Please Contact Us or submit a case through the My Account section with your questions or concerns.
How do I get free shipping?
Free shipping is applicable on orders over $2500 and should automatically apply during checkout.
How long does it take for my order to ship?
Orders typically ship within 3-5 business days. If you have not received your tracking number after this period, please Contact Us.
If you have an item on backorder, please allow up to 15 business days to prepare your order.
How do I check the status of my order?
When your order was fulfilled, you should have received an email containing tracking and order status information. You can also check the status of your order though the My Account section.
Where do you ship to?
We ship anywhere within the continental United States.
Can I use my own carrier?
Currently we are not able to support the use of individual carriers.
Can my account have multiple shipping locations?
Yes, it can! Find the Address Book under My Account where you can add and maintain different Billing and Shipping addresses.
Do you have a minimum order amount?
We do not currently have a minimum purchase amount or minimum purchase quantity.
Do you allow backorders?
We support backorders for many of our products. If an item is out of stock but available for backorder, you will be notified on the item’s product page. Due to high demand and logistics, the acceptance of backorders may be subject to change.
Do you sell directly to consumers?
ORB and Shop-ORB sell directly to businesses and other retailers. If you are an individual customer looking for these items, please visit popclassics.com.
Where are ORB products made?
100% of our products are designed here in the USA. We have expanded our domestic manufacturing facility and many of our products are now manufactured right here in the United States. Certain products will continue to be manufactured in China.
Can I sell on a third-party marketplace?
We do not allow our items to be sold on any third-party marketplace. Please reference our Terms and Conditions.