ORDER REQUIREMENTS

Our minimum order requirement is $500.00. All items ordered must be in full case packs (typically four units per case pack).  If Retailer chooses to allow back-ordered items, we will ship immediately as items are delivered to our warehouse regardless of order amount.   Please contact wholesaleorders@orbrands.com with order or product questions.

 

PAYMENT METHODS

We accept the following credit cards: Visa, MasterCard, and Discover.  Your credit card will be charged at time of shipment.

Net 30 day terms are available upon request and credit approval.  Net 30 day terms are offered to customers placing an initial order of $1,500.00 or more, and reorders in excess of $750.00.  All collection fees, including legal fees, are the responsibility of the customer. If a customer is continually late on payment, Net 30 terms will be revoked and delinquent customer accounts will be subject to 18% interest per annum.

 

SHIPPING

Our standard time to ship your order is 3-5 business days after order is placed.

Shipping costs are the responsibility of the customer and are determined by weight, dimension, and destination of the order and will be added to your order total.  Open Road Brands will select the optimal freight carrier and method at time of shipment, based on the details of your order. Orders ship from Wichita, Kansas.  Address correction charges assessed by freight carriers as result of customer error are the responsibility of the customer and will be invoiced separately.  To request specific a shipping method, please contact wholesaleorders@orbrands.com .

 

INACCURATE SHIPMENTS AND/OR DAMAGED MERCHANDISE

In the instance of receiving a damaged shipment, all noticeable damage must be documented. Photos of the damaged pallet and items must be sent to wholesaleorders@orbrands.com . All damages must be identified and documented with signature from carrier and receiving party at the time of receipt. Open Road Brands will not be responsible for any damage during shipment that is not recorded with the carrier. All claims must be made within seven (7) business days of receipt of shipment with Open Road Brands.

In regards to defective product, all claims must be made within seven (7) business days of receipt of shipment with Open Road Brands. Inaccurate shipments and defective merchandise will be promptly refunded or replaced.

Please contact wholesaleorders@orbrands.com to submit a claim.

 

CANCELLATIONS & RETURNS

Orders may be canceled at no charge prior to shipment by contacting wholesaleorders@orbrands.com .  

TAX EXEMPTION CERTIFICATE REQUIREMENTS

As we are a wholesale company, please provide a copy of a valid tax exemption or reseller’s certificate upon initial order placement.

 

The above terms and conditions are subject to change without notice. Failure to follow the above order requirements may result in your order being cancelled and/or online access revoked.