Terms & Conditions
Our minimum order requirement is $500.00. All items ordered must be in full case packs (typically four units per case pack).
If Retailer chooses to allow back-ordered items, we will ship immediately as items are delivered to our warehouse regardless
of order amount. Please contact
with order or product questions.
- Minimum order requirement is $2,500.00.
- Payment must be in US Dollars via wire transfer, with no credit cards accepted. Customer is responsible for wire fees.
- Shipments must be arranged by the customer, at their expense, with their preferred carrier. Items will ship only after
payment has been confirmed.
We accept the following credit cards: Visa, MasterCard, and Discover. Your credit card will be charged at time of
Net 30 day terms are available upon request and credit approval. Net 30 day terms are offered to customers placing
an initial order of $1,500.00 or more, and reorders in excess of $750.00. All collection fees, including legal
fees, are the responsibility of the customer. If a customer is continually late on payment, Net 30 terms will be revoked and delinquent customer accounts will be subject to 18% interest per annum.
Our standard time to ship your order is 3-5 business days after order is placed.
Shipping costs are the responsibility of the customer and are determined by weight, dimension, and destination of the order
and will be added to your order total. Open Road Brands will select the optimal freight carrier and method at time
of shipment, based on the details of your order. Orders ship from Wichita, Kansas. Address correction charges assessed
by freight carriers as result of customer error are the responsibility of the customer and will be invoiced separately.
To request specific a shipping method, please contact
INACCURATE SHIPMENTS AND/OR DAMAGED MERCHANDISE
In the instance of receiving a damaged shipment, all noticeable damage must be documented. Photos of the damaged pallet
and items must be sent to
. All damages must be identified and documented with signature from carrier and receiving party at the time of receipt.
Open Road Brands will not be responsible for any damage during shipment that is not recorded with the carrier. All claims
must be made within seven (7) business days of receipt of shipment with Open Road Brands.
In regards to defective product, all claims must be made within seven (7) business days of receipt of shipment with Open
Road Brands. Inaccurate shipments and defective merchandise will be promptly refunded or replaced.
to submit a claim.
CANCELLATIONS & RETURNS
Orders may be canceled at no charge prior to shipment by contacting
TAX EXEMPTION CERTIFICATE REQUIREMENTS
As we are a wholesale company, please provide a copy of a valid tax exemption or reseller’s certificate upon initial order
The above terms and conditions are subject to change without notice. Failure to follow the above order requirements
may result in your order being cancelled and/or online access revoked.